TERMS OF SERVICE

Last updated: August 25, 2026

Welcome to Sagenza Atelier. These Terms of Service govern your use of the Sagenza Atelier website and online store, including your purchase of products and use of our services.

By accessing or using our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. About Sagenza Atelier

Sagenza Atelier operates an online store offering abayas and related modest fashion products.

The information provided on our website is intended to help customers understand our products, services, policies, and ordering process.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, measurements, prices, and other product information are accurate.

However, colors may appear slightly different depending on your device or screen settings. Minor differences in measurements, texture, or appearance may also occur due to the nature of materials and production.

We reserve the right to update product information when necessary.

3. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, or change product availability without prior notice.

If an order cannot be fulfilled after payment has been made, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.

4. Orders

When you place an order through our website, you are responsible for providing accurate and complete information, including your name, shipping address, email address, and contact number.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily guarantee that the order can be fulfilled if an issue such as product availability, payment, pricing, or technical error occurs.

5. Prices and Payment

All product prices displayed on our website are shown in Indonesian Rupiah (IDR), unless otherwise stated.

Prices may change at any time. Changes will not affect orders that have already been confirmed and accepted.

Available payment methods will be displayed during the checkout process.

6. Shipping and Delivery

Orders are shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that their shipping information is complete and accurate.

Estimated delivery times may vary depending on destination, courier service, holidays, weather, and other circumstances outside our control.

Further information is available in our Shipping Policy.

7. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Please review that policy before making a purchase.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to interfere with the operation or security of the website.
• Copy or misuse website content without permission.
• Attempt to gain unauthorized access to our systems or accounts.
• Submit false or misleading information.

9. Intellectual Property

All content available on the Sagenza Atelier website, including logos, photographs, product images, graphics, text, designs, and other materials, belongs to Sagenza Atelier or its respective licensors unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services to support functions such as payment processing, shipping, analytics, communications, and website functionality.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

11. Limitation of Liability

We will take reasonable steps to keep our website and services available and functioning properly.

However, we cannot guarantee that the website will always be available, uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, Sagenza Atelier will not be responsible for losses caused by circumstances beyond our reasonable control.

12. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the “Last updated” date on this page.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of Indonesia.

Any dispute arising from the use of our services will be handled in accordance with applicable Indonesian laws and regulations.

14. Contact

If you have questions regarding these Terms of Service, please contact:

Sagenza Atelier
Email: sagenzaatelier@gmail.com
Address: Jalan Bulak Tengah I No.19, Kota Jakarta Timur, Jakarta 13470, Indonesia