SHIPPING POLICY

Last updated: August 25, 2026

At Sagenza Atelier, we aim to make the delivery process as clear and convenient as possible. This Shipping Policy explains how orders are prepared and delivered.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the information provided during checkout.

2. Shipping Address

Orders will be shipped to the address provided during checkout.

Please ensure that your name, address, postal code, and contact number are correct before completing your order.

Sagenza Atelier is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

3. Shipping Fees

Shipping fees, where applicable, will be displayed during the checkout process before you complete your purchase.

The applicable shipping fee may depend on the destination, shipping service, order, or other factors determined by the available delivery service.

4. Delivery Time

Estimated delivery times may vary depending on the destination and shipping service selected.

Delivery may take longer during:

• Public holidays.
• Promotional periods.
• High order volumes.
• Severe weather.
• Courier disruptions.
• Other circumstances outside our reasonable control.

Delivery estimates are therefore not guaranteed unless specifically stated otherwise.

5. Tracking

Where tracking is available, tracking information may be provided to the customer after the order has been shipped.

Customers are responsible for monitoring their shipment using the tracking information provided.

6. Delayed or Lost Shipments

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact our Customer Care team.

We may coordinate with the relevant delivery provider to investigate the shipment.

For shipments confirmed as lost by the delivery provider, Sagenza Atelier will work with the customer to determine an appropriate resolution in accordance with applicable circumstances.

7. Incorrect or Damaged Orders

If you receive an incorrect, damaged, or incomplete order, please contact us as soon as possible after receiving the package.

We may request photographs, order information, and other relevant details to help us investigate the issue.

Where the issue is confirmed to be caused by Sagenza Atelier or the relevant fulfillment process, we will provide an appropriate resolution.

8. International Shipping

International shipping availability, where offered, may vary depending on destination and applicable restrictions.

Customers may be responsible for customs duties, taxes, or other charges imposed by the destination country unless otherwise stated at checkout.

9. Contact

For questions regarding shipping or delivery, please contact:

Sagenza Atelier
Email: sagenzaatelier@gmail.com
Address: Jalan Bulak Tengah I No.19, Kota Jakarta Timur, Jakarta 13470, Indonesia