PRIVACY POLICY
Last updated: August 25, 2026
Sagenza Atelier operates this website and online store, including its products, content, features, tools, and services (collectively, the “Services”).
Sagenza Atelier is powered by Shopify, which provides the technology that enables us to operate our online store and provide our Services.
This Privacy Policy explains how Sagenza Atelier collects, uses, stores, and discloses personal information when you visit our website, use our Services, make a purchase, subscribe to our communications, contact us, or otherwise interact with us.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with Sagenza Atelier, we may collect the following categories of personal information:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as products you purchase, order details, shipping information, returns or exchanges, and transaction history.
Account information, if you create an account with us, such as your account credentials and preferences.
Communication information, including information you provide when contacting our customer care team, submitting an inquiry, or communicating with us through available channels.
Device and usage information, such as your IP address, browser type, device information, pages visited, and information about how you interact with our website.
Marketing preferences, such as whether you have subscribed to our newsletter or other promotional communications.
Payment information may be processed by Shopify and/or third-party payment service providers involved in completing your transaction. We do not intend to store complete payment card details ourselves unless otherwise required and lawfully permitted.
2. How We Collect Personal Information
We may collect personal information from the following sources:
Directly from you, when you create an account, place an order, subscribe to our newsletter, contact us, submit information through our website, or otherwise provide information to us.
Automatically, when you browse or interact with our website through cookies, similar technologies, and information provided by your browser or device.
Through Shopify and service providers, where information is processed on our behalf to operate our store, process transactions, provide customer support, manage orders, or deliver other Services.
3. How We Use Your Personal Information
We may use your personal information for purposes including:
- Processing and fulfilling your orders.
- Processing payments and related transactions.
- Arranging shipping and delivery.
- Managing returns and exchanges.
- Providing customer support.
- Responding to questions, requests, and communications.
- Managing customer accounts where applicable.
- Remembering preferences and improving your shopping experience.
- Improving our products, website, and Services.
- Sending newsletters and promotional communications where you have subscribed or where otherwise permitted by applicable law.
- Maintaining the security of our website and Services.
- Detecting, preventing, and addressing fraud, misuse, or other unlawful activity.
- Complying with applicable laws, regulations, legal requests, and other lawful obligations.
We aim to process personal information only for purposes that are relevant to the Services we provide and in accordance with applicable law.
4. Newsletter and Marketing Communications
If you choose to subscribe to the Sagenza Atelier newsletter or other marketing communications, we may use your email address to send information about our products, collections, stories, promotions, or other updates.
You may unsubscribe from promotional email communications at any time by using the unsubscribe option provided in the relevant email.
Unsubscribing from marketing communications does not necessarily prevent us from sending important non-promotional communications, such as information relating to your orders or transactions.
5. Sharing Personal Information
We may share personal information with third parties when reasonably necessary to provide our Services, process transactions, or comply with legal obligations.
These parties may include:
- Shopify, which provides the technology and infrastructure supporting our online store.
- Payment service providers involved in processing your transactions.
- Shipping and delivery service providers.
- Technology and service providers that help us operate our website and business.
- Customer support or communication service providers.
- Professional advisers or other parties where necessary to comply with legal obligations or protect our rights.
We do not sell your personal information.
Where third parties process personal information on our behalf, we expect them to handle such information in accordance with applicable laws and their respective privacy obligations.
6. Shopify and Third-Party Services
Our online store is hosted and powered by Shopify.
Information submitted through our website may be processed by Shopify and other service providers that support the operation of our store.
Some services may process information outside Indonesia or in other countries where our service providers operate. Where this occurs, appropriate measures will be taken in accordance with applicable laws.
You can learn more about how Shopify handles personal information through Shopify’s own privacy resources.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve your shopping experience.
Cookies may help us and our service providers understand how visitors interact with our website and help certain features function properly.
Depending on your location and applicable law, you may have choices regarding certain cookies or similar technologies.
You can also manage certain cookie preferences through the settings available in your browser or through applicable privacy controls provided on our website.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide our Services.
- Fulfill orders and maintain transaction records.
- Provide customer support.
- Maintain necessary business and accounting records.
- Comply with legal and regulatory obligations.
- Resolve disputes.
- Prevent fraud or misuse.
- Enforce our agreements and policies.
The appropriate retention period may vary depending on the type of information and the purpose for which it is processed.
10. Your Privacy Rights
Subject to applicable laws and circumstances, you may have rights regarding your personal information, including the right to:
- Obtain information about how your personal information is processed.
- Access personal information held about you.
- Correct or update inaccurate personal information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Request limitation or restriction of certain processing where applicable.
- Obtain or request transfer of your personal information where applicable.
- Object to certain forms of processing where permitted by law.
These rights are subject to applicable legal requirements and exceptions.
Under Indonesia’s Personal Data Protection Law (Law No. 27 of 2022), personal data subjects have rights including access, correction, deletion, withdrawal of consent, restriction of processing, and other rights subject to the conditions provided by law.
If you wish to exercise a privacy right or ask about how your information is processed, you can contact us using the details provided in the Contact section below.
11. Children's Privacy
Our Services are not intentionally directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
These third-party websites operate independently from Sagenza Atelier and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal and regulatory requirements.
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, you can contact us at:
Sagenza Atelier
Email: sagenzaatelier@gmail.com
Address:
Jalan Bulak Tengah I No.19
Kota Jakarta Timur
Jakarta 13470
Indonesia
We will review and respond to privacy-related requests within the period required by applicable law.