01
Submit Request
Contact our customer care within the stated return period.
Customer Care
Returns & Exchanges
We want you to love what you ordered. If not, we're here to help.
Return & Exchange Process
Easy steps to return or exchange your item.
02
Package Your Item
Pack the item securely in its original condition and packaging.
03
Send Your Item
Send the item using the return instructions provided by our team.
04
We'll Process It
Once received and reviewed, we'll process your return or exchange.
Return & Exchange Conditions
Please review the conditions below before submitting a request.
Return Period
Submit your request within the return period stated in our policy.
Original Condition
Items should be unworn, unwashed, with tags attached and in original packaging.
Excluded Items
Certain products or promotional purchases may not be eligible for return.
Proof of Purchase
Please provide your order number or proof of purchase.
Hygiene Items
Hygiene-sensitive items may be excluded from returns.
Return Shipping
Return shipping responsibilities follow the policy stated by Sagenza Atelier.
Refund
Refunds will be processed to your original payment method within the timeframe stated in our return policy after we receive and approve your return.
Need more help?
Our team is happy to assist you.